Air Medical Group Holdings

Retention Specialist - Tackitt

Job Locations US-MO-West Plains
Posted Date 3 weeks ago(8/31/2020 1:55 PM)
iCIMS Requisition ID
2020-12402
# of Openings
1
Job Families (Portal Searching)
Call Center

Overview

This position’s primary focus is to retain active members and reinstate inactive members and provide quality customer service when speaking with members.

Responsibilities

Maintain all goals established by Management

Reissue invoices
Follow up frequently to locate alternate contact information when return
mail is received
Locate updated contact information via a search engine


Phone Sales

Play an important part in the department mastering the monthly renew revenue budget
Meet monthly bonus standards and call volume requirements
Attain daily call volume requirements


Data Entry

Raise awareness and urgency to retain membership
Suggest payment options to all active members
Provide customers with accurate service information


Outgoing phone calls

Verify data in members accounts
Collect and enter data into the company's data base
Apply and balances payments


Return Mail

Complete memberships in question quickly and efficiently
Maintain book of business
Place phone calls from available calling lists

Qualifications

An Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Time Type (Portal Searching)

Regular Full-Time

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