Responsible for training new Patient Account representatives in the billing process and educate the reps on department policies and procedures.
Conduct calls to insurance carriers in relation to changes in claim processing and claim payment allowances
Review and conduct online research for insurance provider manuals for billing guideline updates
Conduct calls to carriers in relation to changes in claim processing and claim payment allowances
A. Train new Patient Account employees:
Ensure all training material and supplies are available for new hires
Explain the billing reference manual to new employees and provides the training on new and existing accounts for billing
Train all new employees in Sweet-Billing system and all other applications required during the billing process
Instruct new employees on the billing process for each payor group as applicable to the account representative position
Teach claim submission and the handling of all incoming and outgoing correspondence and provides instruction on the daily work processes.
Provide refresher training courses for the department as needed
Assign books of business to new employees
Cover duties for billing reps when out on leave
B. Maintain updates for training/reference manuals:
Time Type (Portal Searching)
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