Air Medical Group Holdings

  • Verifications Supervisor

    Job Locations US-MO-West Plains
    Posted Date 1 week ago(1 week ago)
    iCIMS Requisition ID
    # of Openings
    Job Families (Portal Searching)
    Patient Accounts
  • Overview

    This position is responsible for supervision of an assigned Revenue Cycle billing team.  The core responsibilities are management of staff assigned, ensure all inbound calls are answered, and outbound calls are made within existing guidelines. Must possess the ability to coach and/or take over calls requiring assistance to his/her employees.  Must also ensure the highest level of customer service is performed by the team along with staff counseling and continued development.  Ensure service level goals are met and/or exceeded.  This position requires the ability to work independently, ability to accomplish goals, clear communicator, patience, flexibility and provide excellent customer service. 



    • Assists Account Representatives with questions (PrePSA and PostPSA), process improvements, and patient calls as needed.

    • Approves discount negotiations, contractual allowances, primary payor reports, refund check requests, and compliant coordination of conditional and secondary claim submission.

    • Maintains work flow by monitoring steps of the process; setting processing variables; observing control points; and studying methods. Quickly brings all concerns and process improvements to the attention of leadership.

    • Supports team with scheduling, monitoring time sheets, and correcting missed punches in time keeping program (Kronos).

    • Oversee an organized audit process to ensure each file is worked correctly and timely to maximize reimbursement efforts. Works with team to correct electronic claim rejections/denials (EFRs).

    • Accomplishes results by communicating job expectations; planning, monitoring, and appraising job results.

    • Initiates and fosters a spirit of cooperation within and between departments.

    • Contributes, supports, and develops behaviors that support our cultural “I-CARE” pillars.

    • Responsible for assisting team with understanding and compliantly adhering to company billing policies, procedures, legislative and regulatory billing compliance, and Revenue Cycle enhancement initiatives.

    • Meets and enforces customer-service standards. (which we need to develop)

    • Participates in weekly Work Group sessions to work as a Revenue Cycle team in resolving billing problems and identifying billing system improvements.

    • Participate in first interview of potential new employee.

    • Assist Office Manager and all Revenue Cycle Leadership as requested.



    • Required high school diploma or equivalent.

    • Required 2-3 years of management experience.

    • Preferred Bachelor’s Degree

    • Preferred 2+ years in medical billing experience


    • Strong working knowledge of Microsoft Office (Word and Excel required)

    • Excellent verbal and written communication

    • Preferred understanding of electronic medical billing systems

    • Preferred understanding of Respond billing system

     Personal Characteristics

    • Organized

    • Responsible

    • Adaptable

    • Self-motivated

    • Problem Solving

    • Financial Skills  



    • Work is normally performed in a typical interior/office work environment

    • Limited exposure to physical risk

    • May be required to sit for long periods of time

    • Limited physical effort required

    An Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

    Time Type (Portal Searching)

    Regular Full-Time


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