Air Medical Group Holdings

  • Membership Specialist

    Job Locations US-MO-West Plains
    Posted Date 1 week ago(11/5/2018 1:07 PM)
    iCIMS Requisition ID
    2018-6749
    # of Openings
    1
    Job Families (Portal Searching)
    Call Center
  • Overview

    Serve as the primary contact for our customers and maintains the highest standard of customer service. Responsibilities include but are not limited to Membership dues billing, application processing, and handling request for information and contribute to the success of meeting the department goals.

    Responsibilities

    A. Provides customer service to members
    • Serves as the primary liaison and communication link with members handling their day-to-day membership issues including the management of member information – via phone, email correspondence, online
    • Researches and resolves complaints to ensure member satisfaction
    • Processes membership applications; updates and maintains the member database as required
    • Consistently provides members with exceptional customer service
    B. Membership sales/Retention of members
    • Contributes to a team effort to meet or exceed service, production and quality goals
    • Meets and exceeds daily, weekly and monthly performance goals
    • Processes payments and balancing

    Qualifications

    A. Education:
    • High school diploma or equivalent
    B. Skills:
    • Customer service and etiquette
    • Office functions
    • Sales and marketing support
    • Microsoft Office Suite
    • Strong communication skills
    C. Experience:
    • Two years customer service and/or sales experience

     

    An Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

    Time Type (Portal Searching)

    Regular Full-Time

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